A perfect experience in every time
In our customer satisfaction oriented company policy, we aim to improve our management system accordingly and to reach the perfect level by improving it continuously.
Transparency:
Regarding their questions, requests, comments and suggestions https://www.yurtbay.com.tr/iletisim our Frequently Asked Questions page at https://www.yurtbay.com.tr/sik-sorulan-sorular and our social media accounts.
Accessibility:
Although it is possible to find our contact details on our website or through all of our distributors, our social media accounts and Yurtbay Mobile application can also be used to receive information at any time.
Responsiveness:
It is our priority to provide feedback as soon as possible to the requests, complaints, questions and suggestions of our customers and to resolve them within predefined periods.
Confidentiality:
Personal details of our customers are secured.
Customer Focus:
Customer feedbacks are used as the sources for our efforts to improve our management system. These efforts help us to improve the quality of our products and services.
Accountability: Complaints, questions and requests are recorded and evaluated and concluded by experts. Any document and report requested by our customers is provided to them.
Continuous Improvement:
As Yurtbay Family, each of our customer is important for us and any suggestion, request or complaint to be received is used as a source for our improvement efforts.